Customer Care Specialist at Mogo Uganda
Location: Nakawa, Uganda
Deadline: 17th December 2025
Education: Bachelor’s degree (any discipline)
Experience: 3+ years in customer support (finance/loan sector preferred)
About Mogo Uganda
MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.
Job Summary
We are looking for Customer Care Specialists to join our team at the Masaka branch. If you are passionate about delivering excellent customer experiences, have a strong background in customer support (preferably in finance, logbook, or loan services), and want to grow your career with an innovative company, this is your chance!
Key Responsibilities
- Identify, assess, and address customers’ needs promptly to ensure high levels of satisfaction and retention.
- Collaborate with the Sales team and other Customer Care Agents to resolve customer inquiries, complaints, or escalations efficiently.
- Process customer loan applications accurately, ensuring quick and compliant loan disbursements in line with company policies.
- Provide clear and professional explanations of Mogo’s finance products, loan terms, and processes to customers.
- Maintain accurate records of customer interactions and loan applications in the company’s ERP system.
- Follow up with customers to ensure issue resolution and provide ongoing support.
- Build strong customer relationships to foster trust and repeat business.
- Identify opportunities to upsell or cross-sell Mogo products during interactions.
- Adhere to company policies, procedures, and regulatory requirements.
- Provide feedback on customer trends to improve service delivery.
Qualifications & Skills
- Bachelor’s degree in any discipline from a recognized university.
- Minimum of 3 years’ experience in customer support, preferably in financial services.
- Strong customer orientation with excellent presentation and interpersonal skills.
- Proven experience in direct sales or customer-facing roles.
- Exceptional verbal and written communication skills.
- Intermediate proficiency in Microsoft Office and ERP systems.
- High emotional intelligence and ability to handle high-pressure situations.
- Demonstrated integrity, work ethic, and proactive attitude.
How to Apply
Send your application and CV to: careers@mogo.co.ug with the subject “Customer Care Specialist”.
Deadline: 17th December 2025
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