Stock Controller (Fresher Jobs) at M-KOPA
Location: Kampala, Uganda
Job Level: Entry-level (Band E2)
Education: Bachelor’s degree or certificate (any field)
Experience: No prior experience required
About M-KOPA
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary
We are looking for a Stock Controller to manage inventory, deliver exceptional customer service, and oversee shop operations at our M-KOPA depot/shop locations across our markets.
This role offers the opportunity to be at the frontline of M-KOPA’s retail operations, ensuring smooth inventory flow and world-class customer experiences. You’ll manage daily stock operations that keep thousands of devices moving efficiently to field agents and customers, working as part of our dynamic retail team across Africa.
Key Responsibilities
Inventory Management
- Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
- Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
- Ensuring inventory is securely stored in appropriate lockers or store areas
- Receiving stock from the main warehouse within expected timelines
- Returning stock to the warehouse promptly when required
- Adhering to established stock management policies
Customer Service
- Assisting customers with the upgrade process during their visits to the shop
- Resolving customer inquiries in person and logging them in our system
- Escalating concerns that cannot be resolved to the responsible team
- Adhering to phone and customer service processes
- Being available at the shop/depot before 8:00 am for all working days
Outlet/Shop Management
- Maintaining a clean and clutter-free shop environment at all times
- Keeping the store/locker well-labeled based on standards
- Ensuring depot/shop signage is always up and clean
Qualifications & Skills
- This is an entry-level position—no prior experience required
- Multitasking abilities and strong organizational skills
- Collaboration skills and ability to work effectively in a team environment
- Computer literacy and comfort with technology systems
- Bachelor’s degree or certificate in any field from a recognized university
- Customer service mindset with attention to detail
- Reliability and punctuality for early morning operations
- Ability to follow established procedures and policies
How to Apply
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!
Apply via: M-KOPA Careers Portal
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