Manager Applications & It Service Delivery Job Placement Jobs at Kcb Bank

Jobs in Kampala Uganda Kcb Bank Jobs in Kampala Manager Applications & It Service Delivery Job Placement Jobs in Kampala at Kcb Bank Manager Applications & It Service Delivery Job Placement Employment opportunities Kcb Bank

Job Title ⇒ Manager Applications & IT Service Delivery
]https//www.theugandanjobline.com/
Organization ⇒ KCB Bank
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Senior Manager- Systems Architect
About US ⇒
KCB Bank Uganda which is part of KCB Group, East Africa's largest commercial
bank that was established in 1896. Over the years, the Bank has grown and
spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi
completing the East African circuit in the year 2012. Today, the Group has the
largest branch network in the region with over 238 branches, 950 ATMs and
8,000 agents offering banking services on a 24/7 basis in East Africa. KCB
Bank Uganda was established in the year 2007 and has grown to become one of
Uganda's top ten commercial banks. Currently KCB Bank Uganda has 14 branches
complemented with 16 ATMs spread on Kampala Road, Commercial Plaza, Ben
Kiwanuka, Luwum Street, Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort
Portal, Gulu, Hoima, Lira, Mbarara and Jinja that offer trade financing,
corporate and retail banking services to customers.
Job Summary ⇒ The Manager Applications & IT Service Delivery will be
responsible for managing and providing technical direction for the
implementation and maintenance of business applications by ensuring stable
environments, high performance and availability of business applications to
users in a timely, efficient and cost-effective manner in line the bank’s IT
strategy.
The incumbent will also oversee IT Service Delivery to provide IT Requests
fulfilment, incident response and First line support to Business Users.
Responsible for assuring the quality of service provision for all IT services,
and as well monitor IT change/project execution by the IT team members. As an
IT Service Delivery Manager you will monitor and report on the performance of
all IT Service Partners and work closely with Head, IT to monitor and guide
all staff towards meeting IT performance targets as agreed in the signed
Business SLAs

Key Duties and Responsibilities ⇒
⇗ Work with all IT Technical teams to perform daily system monitoring
⇗ Technically support and maintain all Bank’s Business Applications.
⇗ Monitor daily backup operations for all business applications
⇗ Add, remove, or update user account information, resetting passwords, etc.
⇗ IT Service Delivery Performance tracking.
⇗ Owns and manages the Banks Service Management tool ITSM.
⇗ Ensures that IT service desk tools are appropriately managed.
⇗ Logging, categorizing, prioritizing & assigning support for all IT
incidents and service requests.
⇗ Ensuring systems stability during IT Services Transition.
⇗ Owns Technology release management into Production.
⇗ Managing both internal and external IT Service providers.
⇗ Driving Continual Improvement for IT Services.
⇗ Assuring IT Service Quality within the production environment.
⇗ Enhance/increase IT service level success.
⇗ Drive customer oriented processes and service value in IT.
⇗ Ensure Governance for stability of Production IT environment.
⇗ Coordinating IT Project change implementation into the production
environment in accordance with the bank’s policies and standards.
⇗ Enforcing UATs and conducting Post Implementation Reviews for key projects.
⇗ Engaging with Business Heads to capture and monitor IT Service quality
expectations and performance against agreed SLA.
⇗ Manage the SLA between IT and Business by ensuring that all IT services are
measured and managed to achieve agreed targets.
⇗ IT Systems Availability management and monitoring

Qualifications, Skills and Experience ⇒
⇗ The applicant must hold a Bachelor’s degree in Computer Science / Computer
Engineering/ IT or Software Engineering a reputable university or college.
⇗ Master’s in relevant IT, Engineering or Business related subject, preferred
⇗ Professional qualifications like ITILv3 or v4, Database Administration
OCA, MSSQL, MCSA, MCSE, Software Engineering, Linux are an added advantage
⇗ A minimum of three years of working experience and advanced training in IT
from small – medium banking or business environment or equivalent combination
of education and experience.
⇗ Advanced knowledge of related statutory IT compliance regulations and
banking policies, procedures, and systems.
⇗ Experience in applications development, IT Service Analyst, Database
Administration, Applications
⇗ Able to use IT service management skills to provide support to IT issues
within agreed SLAs
⇗ Excellent planning &organizing capabilities
⇗ Able to conduct system trouble shooting procedures
⇗ Proactively anticipate the IT User needs and provide solutions before an
issue is raised
⇗ Ability to engage customers Bank IT Service users on their needs
⇗ Able to work long hours to provide round the-clock solutions to the bank
How to Apply ⇒
All candidates are encouraged to apply online at the link below.
Click Here
]https//irecruitment.kcbgroup.com/OAHTML/OA.jsppage=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRCEXTSITEVISITORAPPL&OASF=IRCVISVACDISPLAY&akRegionApplicationId=821&transactionid=1769448995&retainAM=N&addBreadCrumb=RP&psvid=9504&pspid=110404&oapc=17&oas=H3IuJff1yVXciNzYXmjyxw..

NB Only shortlisted candidates will be contacted.

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Brown Alex Saturday, 24 October 2020 Employment opportunities at Kampala Jobs in Kampala Kcb Bank Uganda Jobs