Jobs in Kampala at Dfcu Bank

Jobs in Kampala Uganda Dfcu Bank Jobs in Kampala Team Lead- E Channels Of Operations Jobs in Kampala at Dfcu Bank Team Lead- E Channels Of Operations Employment opportunities Dfcu Bank

Job Title ⇒ Team Lead- E Channels of Operations
]https//www.theugandanjobline.com/
Organization ⇒ DFCU Bank
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Manager- Channels Operations
About US ⇒
DFCU Bank is a fast growing commercial bank offering a variety of innovative
products and services. DFCU Limited was started by the Commonwealth
Development Corporation CDC of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation UDC under the name of
Development Finance Company of Uganda Limited. Later restructuring brought in
DEG of Germany and International Finance Corporation IFC as equal partners
with CDC and UDC, each having a 25% stake in the company. Its objective was to
support long-term development projects whose financing needs and risk did not
appeal to the then existing financial commercial lending institutions.
Job Summary ⇒ The Team Lead- E Channels of Operations will direct and
manage activities of Electronic Channel Operations to support delivery of
quality E-Channel products and services.
Key Duties and Responsibilities
⇗ Develop, implement, and enforce Electronic Banking Operations policies,
processes and procedures.
⇗ Direct the E-Channel Operations services to ensure timely service delivery.
These include superagency float management, Agency Banking, ATM Ops
management, Corporate Quick onboarding, timely passing, and settlements,
Money Transfers, VISA, Interswitch, MTN Escrow and ATM Card/PIN and Cheque
book support as well as general support for all the services.
⇗ Timely identification of point of service failures and implementation of
corrective measures.
⇗ Regular proactive review of reconciliation reports for settlement and Money
Transfer accounts to Investigate and clear any reconciliation items in a
timely manner.
⇗ Champion the management of the offsite ATMs through cash and logistic
replenishments to ensure ATM availability.
⇗ Oversight over the cash management function i.e. enforcing daily balancing
of cash, surprise checks cash Centre and offsite ATM cash, proper key
management and insurance limits management.
⇗ Investigate and clear queries in a timely manner, provide update and
escalations of queries internally and externally.
⇗ Regular review of queries from Business units in the service management
tool to confirm that they are resolved as per agreed Service Level Agreement.
⇗ Identifying process gaps and implementing process Improvements for all
E-Channels products whilst minimizing risk. Escalate any process gaps and
incidents including near misses to the Manager Channels Operations.
⇗ Co-ordinate service providers to ensure that they deliver as per their
contracts and their timelines and validation of invoices that relate to
E-Channels.
⇗ Develop staff through training, mentoring and identification of their
needs.
⇗ Spearhead the implementation of the initiatives to improve process
improvements in the unit.
⇗ Identifying, monitoring and reporting suspicious activity in line with the
AML/CFT, KYC programs and the bank policies / regulatory framework.
⇗ Manage, Train and develop direct reporting staff as well as fostering a
team approach by actively building strong working relationships within the
unit as well as identification of training needs.
⇗ Prevent fraud and operational losses.

Qualifications, Skills and Experience ⇒
⇗ The ideal candidate for the DFCU Bank Team Lead- E Channels of Operations
job placement must hold a Bachelor’s Degree.
⇗ Training in Basic Banking.
⇗ At least three years banking experience.
⇗ Good understanding of customer needs and expectation on E- Channel products
and services.
⇗ Must be able to handle multiple priorities and multi-task well to ensure
accurate and timely completion of all tasks and projects.
⇗ Ability to deal with problems of high complexity which have a variety of
possible solutions.
⇗ Experience in online banking, ATM, and card base support is essential.
⇗ Ability to complete work assignments independently, set objectives to reach
desired results, and assist in creating new policies and procedures to ensure
continued department compliance is required.
⇗ Ability to supervise, train staff, including organizing, prioritizing, and
scheduling work assignments.
⇗ The ability to identify and engage with all the key stakeholders in the
organization.
⇗ General awareness of risk management practices.
⇗ Attention to detail.
⇗ Excellent problem-solving skills.
⇗ Proactive approach to work with a high level of maturity and self-drive.
⇗ Decision Making abilities.
⇗ Strong analytical abilities.
⇗ Ability to adopt Practical Approaches.
⇗ Excellent Interpersonal skills.
⇗ High level of integrity and ethical standards.

How to Apply ⇒
All suitably qualified and interested candidates are encouraged to send
applications with detailed CV’s including present position and copies of
relevant professional/academic certificates University Transcript, O and A
level to the email address indicated below; Vacanciesbank@dfcugroup.com
Deadline 11 th November 2020

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Email⇒Vacanciesbank@dfcugroup.com
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Jobs in Kampala Uganda Dfcu Bank Jobs in Kampala Team Lead- E Channels Of Operations Jobs in Kampala at Dfcu Bank Team Lead- E Channels Of Operations Employment opportunities Dfcu Bank

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Brown Alex Sunday, 8 November 2020 Dfcu Bank Uganda Jobs Employment opportunities at Kampala Jobs in Kampala