Jobs in Kampala at Postbank Uganda Ltd (PBU)

Jobs in Kampala Uganda Postbank Uganda Ltd (PBU) Jobs in Kampala 2 Fresher Customer Ex Jobs in Kampala at Postbank Uganda Ltd (PBU) 2 Fresher Customer Ex Employment opportunities Postbank Uganda Ltd (PBU)

Job Title ⇒ Customer Experience Officer 2 Fresher Job Positions
]https//www.theugandanjobline.com/
Organization ⇒ PostBank Uganda Ltd PBU
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Manager Customer Experience
About US ⇒
PostBank Uganda Ltd PBU, a government owned bank regulated by Bank of Uganda
under the Financial Institutions Act, 2004. The bank focuses on being the
market leader in advancing financial inclusion.
Job Summary ⇒ The Customer Experience Officer will support the Customer
Experience Manager with daily complaints handling and ensuring customer issues
are closed end to end. .
Key Duties and Responsibilities
⇗ Ensuring timely processing of complaints logged and customer feedback
forms, by calling customers, escalating to relevant
department/individual/branch and contacting the customer with a satisfactory
resolution in a timely manner to deliver on Postbank Clients turnaround time.
⇗ Responding to the queries and/or inquiries as raised using good and correct
knowledge of the bank’s products, processes and general information.
⇗ Resolution of complaints where possible or prompt escalation of complaints
to relevant department.
⇗ Support process improvements to enable complaint prevention and reduction –
follow through on quick fixes to ensure gap resolution. For processes which
require redesign, contribute insights to process owners, monitor quality and
timeliness on enhancements implementation.
⇗ Prepare regular activity and performance reports on a timely basis for the
attention of the line manager and other relevant parties.
⇗ Ensuring timely data entry on updates of actions taken to resolve the
complaint into system/template and contacting the customer to advice on
resolution of complaint /feedback, ensuring that the customer is satisfied.
⇗ Identifying areas of weakness in service quality standards and recommending
suitable options to improve the quality of service.
⇗ Ensure maintenance of a healthy business environment through strict
compliance with AML/KYC standards as defined by the Postbank policies and
support the bank’s effort in combating money laundering activities by
⇗ Reporting suspicious transactions
⇗ Adhering to the controls & procedures on “Customer Due Diligence”
introduced to address money laundering prevention & compliance risk.
⇗ Participate in initiatives and drive root cause elimination to create
magical experiences.
⇗ Timely response to queries sent through

Qualifications, Skills and Experience ⇒
⇗ The applicant must hold a first degree in any discipline.
⇗ One to two years of experience in branch banking in a busy environment
⇗ Excellent communication, analytical and computer skills/computer literacy
⇗ Highly customer focused with high level of interpersonal and communication
skills – listening, negotiating and training
⇗ Quality focused proactive leader able to effectively communicate ideas to
colleagues at all levels
⇗ Knowledge of business processing management information systems, banking
guidelines and company technology.
⇗ Good knowledge of core bank product, markets and main competitors.
⇗ Logical with accurate eye for detail
⇗ Proactive, flexible and resilient team player
⇗ High degree of problem solving skills, negotiation skills and customer
centric attitude
⇗ Ability to influence and engage others, including senior managers and
support functions
⇗ Total integrity, clearly thinking and ability to work under time pressures
⇗ Identifying underlying TCF risks in customer complaints
⇗ High level of judgement and awareness of group and local TCF and
complaints.
⇗ Knowledge of bank products and services
⇗ Relevant practical training in basic banking.
How to Apply
All candidates should apply online with the following documents; Detailed CV,
certified copies of academic documents, applicants address and day time
telephone contacts, postal/email address and daytime telephone contact of
three referees of good standing in society one of which should be your current
Supervisor. Applications must reach the address below;
Chief Human Resource & Admin Officer
PostBank Uganda Ltd,
Plot 4/6 Nkrumah Road,
P.O Box 7189 Kampala. Uganda

Email to ⇒ hr@postbank.co.ug ]mailtohr@postbank.co.ug Please include
job title as subject.
Note ⇒ Only Shortlisted candidates will be contacted.
Deadline 16 th November 2020 by 500pm

Apply Today Through

style="displayblock"

data-ad-slot="2061445930"


Email⇒hr@postbank.co.ughr@postbank.co.ug
URL⇒Link

Warning Never Pay money for getting a job.

Thank you very much for Visiting ugandajobss.blogspot.com website

Jobs in Kampala Uganda Postbank Uganda Ltd (PBU) Jobs in Kampala 2 Fresher Customer Ex Jobs in Kampala at Postbank Uganda Ltd (PBU) 2 Fresher Customer Ex Employment opportunities Postbank Uganda Ltd (PBU)

Thank you very much for Visiting ugandajobss.blogspot.com

Brown Alex Monday, 16 November 2020 Employment opportunities at Kampala Jobs in Kampala Postbank Uganda Ltd (PBU) Uganda Jobs