Jobs in Kayunga at Makerere University Walter Reed Project (MUWRP)

Jobs in Kayunga Uganda Makerere University Walter Reed Project (MUWRP) Jobs in Kayunga Fresher Ict Service Analyst Job Careers Jobs in Kayunga at Makerere University Walter Reed Project (MUWRP) Fresher Ict Service Analyst Job Careers Employment opportunities Makerere University Walter Reed Project (MUWRP)

Job Title ⇒ ICT Service Analyst ]https//www.theugandanjobline.com/

Organization ⇒ Makerere University Walter Reed Project MUWRP
Duty Station ⇒ Nakasero with possibility of Transfer to Mukono/Kayunga,
Uganda
Reports to ⇒ HelpDesk Coordinator
About US ⇒
Makerere University Walter Reed Project MUWRP is a non-profit biomedical
research Organization, whose mission is to mitigate disease threats through
quality research, health care and disease surveillance. MUWRP was established
in 2002 by a Memorandum of Agreement between The Henry M. Jackson Foundation
for the Advancement of Military Medicine, lnc. HJF and Makerere University
Mak to undertake medical research to test HIV vaccines. Over the years,
MUWRP's portfolio has progressively expanded to include vaccine research for
Ebola and Marburg viruses, surveillance of influenza and influenza- like
viruses and other emerging infections in humans and animals; also
epidemiological, basic and implementation research in HIV treatment, care and
prevention programs in the Districts of Kayunga, Mukono, Buvuma and Buikwe.
Job Summary ⇒ The candidates will serve as ICT Service Analysts for
Makerere University Walter Reed Project and will provide first and second line
technical support to internal staff and oversight of outsourced ICT services.
Key Duties and Responsibilities ⇒
⇗ Act as a single point of contact for phone calls and emails from staff
regarding ICT issues and queries.
⇗ Receiving, logging, and managing calls from internal staff communication.
⇗ Oversee maintenance of asset tracking and inventory management.
⇗ Oversee installation, maintenance of, and support of Computer software,
hardware and peripherals as standard operating procedures.
⇗ Analyse and troubleshoot basic issues on cable and wireless networks.
⇗ Escalate unresolved calls to the infrastructure or application support
team.
⇗ Maintain highest degree customer service for all support queries adhering
to all service management principles.
⇗ Provide in-house training to end users in MS Office, teleconferencing,
presentations, and any other applications.
⇗ Provide stats for the weekly Service desk report on call trends.
⇗ Publishing support documentation to assist staff with requests for
information and provide training if required.
⇗ Maintain reliable daily records of data communication transactions,
problems, remedial action taken, and installation activities in the onsite
system.
⇗ Attend seminars and reads industry related publications to remain abreast
of advances in technology and aid in the ICT Department’s technology planning
effort.
⇗ Manage multiple high priority initiatives in a fast paced highly technical
environment.
⇗ Remains on-call during off-peak hours to respond to support service issues.
⇗ First and second line support to analyse and troubleshoot ICT software and
hardware problems.
⇗ Oversight of outsourced ICT services
⇗ Responsible for identity and access management through active directory.
⇗ Maintain an average response time of 1 hour and average resolution time of
4 hours for all support tickets.
⇗ Provide statistics on call trends for the weekly service report.
⇗ Prepare regular monthly reports for the ICT Manager or designee showing
functioning of systems, status of program development and departmental needs.
⇗ Perform other duties and responsibilities as assigned by the ICT Manager or
designee.

Qualifications, Skills and Experience ⇒
⇗ The ideal candidate must hold a Bachelor’s degree with a strong IT element
in Service Desk Support or ITSM.
⇗ Industry recognized professional ICT qualification in ITIL, Microsoft
Systems Administration; Customer Service and Delivery.
⇗ Two years of technical support or Call Centre experience in multi-site Not
for profit/ research organizations
⇗ Demonstrate decision making skills concerning Information Systems and
Policies, Processes and procedures with a proven track record of completing
tasks and or/ projects within budget and on schedule.
⇗ Strong work ethic and the ability to work extended hours when required
⇗ May be required to be available for appropriate duties such as reviewing
cases, attending meetings or training sessions outside normal working hours or
during weekends
⇗ Candidate will be a self-motivated achiever who gains satisfaction from
providing excellent customer service.
⇗ Must have the ability to travel throughout Uganda.
How to Apply ⇒
All qualified and interested candidates should apply online at the link below
and Choosing the desired position.
Click Here ]http//www.muwrp.org/careers/

Send your Application Through

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Jobs in Kayunga Uganda Makerere University Walter Reed Project (MUWRP) Jobs in Kayunga Fresher Ict Service Analyst Job Careers Jobs in Kayunga at Makerere University Walter Reed Project (MUWRP) Fresher Ict Service Analyst Job Careers Employment opportunities Makerere University Walter Reed Project (MUWRP)

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Brown Alex Wednesday, 10 February 2021 Employment opportunities at Kayunga Jobs in Kayunga Makerere University Walter Reed Project (MUWRP) Uganda Jobs