2 Client Liaison Officer Jobs in Kampala

Jobs in Kampala Uganda Marie Stopes Jobs in Kampala 2 Client Liaison Officer Jobs in Kampala at Marie Stopes 2 Client Liaison Officer Employment opportunities Marie Stopes

Job Title ⇒ Client Liaison Officer 2 Job Placements
]https//www.theugandanjobline.com/
Organization ⇒ Marie Stopes
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Center Manager
About US
Marie Stopes Uganda is an NGO registered in Uganda. We are affiliated to Marie
Stopes International. Together we deliver post abortion care, quality sexual
and reproductive health care and family planning to millions of the world's
poorest and most vulnerable women. We want to make sure that women have a
choice when it comes to having children and that death by unsafe abortion is
reduced.
Job Summary ⇒ Working hand in hand with and reporting to the Centre
Manager, the Client Liaison Officer’s main role is to maintain the high
clinical standards expected by MSI and actively work to promote the smooth
running of the centre and contribute to improved financial performance. It is
particularly important that the post holder is able to sustain a close and
collaborative partnership with operational staff in the support office and
field, so that project deliverables remain a focus of operational activities.
This post holder will be able to work productively with the Research,
Monitoring & Evaluation, Operations and Social Franchising teams to ensure
that programme activities serve the indicators in MSU’s M&E framework
Key Duties and Responsibilities ⇒
Customer Service
⇗ Providing Unconditional positive regard for every customer/client at the
Centre.
⇗ Ensure the Centre Maintains the best customer handling standards and train
all staff at the Centre to provide the best customer experience.
⇗ Ensure that client are welcomed and offered a sit on arrival.
⇗ Efficiency of service and minimize client waiting time.
⇗ Client follow up, support and building positive relationship to increase
client loyalty.
⇗ Ensure client feedback is received, recorded, shared with management and
follow through to address all issues raised.
Front Desk Management
⇗ Ensure that the reception area and client toilets are clean and stocked of
necessary supplies.
⇗ Ensure that the office is fully operational in terms of power, water,
Phone, Office equipment.
⇗ Receive and redirect incoming and outgoing correspondence
⇗ Make official telephone calls on behalf of staff and ensure that accurate
records are kept.
⇗ Liaise with Administrator in terms of Centre staff welfare i.e. uniforms,
Ids.
⇗ Provide administrative support to the centre team especially in report
writing.
Financial Administration
⇗ Receipt and reconciliation of all centre income.
⇗ Fill out the daily income summary at the end of the day and give the money
and summary to the centre manager for banking.
⇗ Ensure that all client notes have correct money noted and receipt numbers
are recorded.
⇗ Ensure proper reconciliation of Petty cash.
Records Management
⇗ Proper records management, ensure confidentiality and maintenance a record
of vital client information.
⇗ Ensure all client notes are filed in alphabetical order so all notes can be
found easily. Existing client notes should all be stored together so a full
record can be achieved.
⇗ Keep inventory record of all MSU property at the Centre.
Supervision
⇗ Manage centre assistants and care taker’s workload and ensure that the
centre environment is clean and well maintained.

Qualifications, Skills and Experience ⇒
⇗ The ideal candidate must hold a University Degree in Business
Administration or related discipline
⇗ A minimum of three years of experience in sales, Business development and
management with a big, fast paced business organisation
⇗ Sound knowledge of Microsoft Office applications including MS Excel, Power
point and internet is mandatory.
⇗ Proven excellent technical oral, written, and editing abilities; ability to
present and write influentially for multiple audiences
⇗ Ability to work well with others in team environments, build consensus and
drive change
⇗ must be able to satisfy stakeholders;
⇗ should be able to work in deadline driven/results orientated atmospheres
⇗ Strong people management skills
⇗ Able to think strategically and a good planner
⇗ Able to manage and motivate teams to achieve targets and to achieve
organisational change.
⇗ Posses leadership personality, and able to take on and solve problems
quickly and efficiently
⇗ Ability to stay on track and deliver even under pressure.
⇗ Willingness to work beyond the stipulated business working
How to Apply ⇒
All candidates should submit their applications through the Marie Stopes
career page at the link below.
Click Here
]http//216.104.202.2428081/StarPay/Recruitment/VacancyPage

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Jobs in Kampala Uganda Marie Stopes Jobs in Kampala 2 Client Liaison Officer Jobs in Kampala at Marie Stopes 2 Client Liaison Officer Employment opportunities Marie Stopes

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Brown Alex Wednesday, 21 October 2020 Employment opportunities at Kampala Jobs in Kampala Marie Stopes Uganda Jobs