Opportunity Bank Uganda Fresher Agent Banking Supervisor Career Jobs Jobs

Jobs in Kampala Uganda Opportunity Bank Jobs in Kampala Fresher Agent Banking Supervisor Career Jobs Jobs in Kampala at Opportunity Bank Fresher Agent Banking Supervisor Career Jobs Employment opportunities Opportunity Bank

Job Title ⇒ Agent Banking Supervisor
]https//www.theugandanjobline.com/
Organisation ⇒ Opportunity Bank
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Digital Financial Services Manager
About US ⇒
Opportunity Bank U Ltd is a leading provider of microfinance services in
Uganda with huge expansion plans. The Bank is a member of the MyBucks SA
group, a leading FINTECH provider and Opportunity International, a global
microfinance institution serving over 3 Million in different countries.
Job Summary ⇒ The Agent Banking Supervisor will contribute to the
development and implementation of the product/ service; ensure that the
service is properly executed to achieve Bank objectives. The incumbent will
support the implementation of the DFS work plan in line with Bank Strategy,
Agent Banking policy, procedures and internal customer expectations. The
jobholder will also track expenditure and ensure it is in line with work plan
and budget requirements. Ensure modification of any changes to reflect the
actual ground expenditure.
Key Duties and Responsibilities ⇒
Agent Banking Management
⇗ Review and update the existing Agent network strategy and network
development KPIs to ensure that the development and expansion of the network
meets the needs of the business
⇗ Manage the development of the network against these KPIs and create regular
reports communicating progress made against these targets
⇗ Manage the selection and recruitment of new Agents to the network ensuring
quality recruitment
⇗ Manage the delivery of all training given to Agents and ensure that the
content and structure of Agent training courses are kept up to date
⇗ Review and update the Agent performance KPIs and manage the Agent
evaluation process to ensure that all Agents are delivering high levels of
customer service
⇗ Ensure that all Agents comply with all applicable operational guidelines
and identify, report and address any fraud that occurs within the network
⇗ Put in place structures and procedures to receive and respond to customer
and staff feedback in regards to the performance of Agents and improvements to
service/ product.
⇗ Ensure that all new initiatives aimed at the service, recruitment and
retention of customers are implemented across the Agent network including new
functionalities available through the Agent Banking service as well as
marketing initiatives.
⇗ Ensure that Agents have sufficient liquidity to meet customer needs through
the management of the liquidity forecasting and delivery processes. Ensure
that liquidity is delivered to Agents in a timely and cost effective manner
⇗ Manage the activities of all third parties recruited by OBUL to assist with
the development and operation of the network
⇗ Manage the relationship between OBUL and the Agents and ensure that Agents
are motivated and contented in their work and ensure effective communication
between OBUL and Agents
People Management
⇗ Provide training and support to staff and Agents in line with the Agent
banking strategy, Agent procedures manual.
Risk Management and Compliance
⇗ Identify risk factors and establish frameworks to mitigate risk under Agent
Banking in line with risk management dashboards and Bank policies.
⇗ Ensure compliance with product policy and procedures as well as compliance
with the regulator which is Key to the product maturity.

Qualifications, Skills and Experience ⇒
⇗ The applicant must hold a Bachelor’s degree from a reputable institution
⇗ Extensive experience of developing and supervising a network of Agents or
merchants and be able to demonstrate previous success in such a role.
⇗ Experience in report writing
⇗ Demonstrated ability to also work as a part of a team
⇗ Good communication skills oral and written
⇗ Analytical and numerical skills involve reading and interpreting financial
reports, analyzing trends, financial/business management skills to a high
level in order to drive strategy
⇗ Advanced process management skills
⇗ Good knowledge of IT and Microsoft packages
⇗ Great people management skills with a focus on Customer centricity
⇗ Problem solving and critical analytical thinking
⇗ Planning ahead and quick resolution
⇗ Creativity and innovative solutions with a benchmarking approach
⇗ Knowledge on sign language is an added advantage.
Opportunity Bank is an equal opportunity employer. All qualified candidates
are encouraged to apply, regardless of disability, gender, marital status,
religion and ethnicity.
How to Apply ⇒
All suitably qualified and interested candidates should send their signed
application letters together with their curriculum vitae to
hr@opportunitybank.co.ug

NB Kindly note only applicants who meet the minimum requirements will
be contacted. All positions will be filled in accordance with our Employment
Equity plan. We also encourage people with disabilities to apply
Deadline Tuesday 27th October 2020

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Email⇒hr@opportunitybank.co.ug
URL⇒Link

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For more jobs in Uganda visit ugandajobss.blogspot.com website

Jobs in Kampala Uganda Opportunity Bank Jobs in Kampala Fresher Agent Banking Supervisor Career Jobs Jobs in Kampala at Opportunity Bank Fresher Agent Banking Supervisor Career Jobs Employment opportunities Opportunity Bank

For more jobs in Uganda visit ugandajobss.blogspot.com

Brown Alex Friday, 23 October 2020 Employment opportunities at Kampala Jobs in Kampala Opportunity Bank Uganda Jobs