Jobs in Kampala at Postbank Uganda Ltd (PBU)

Jobs in Kampala Uganda Postbank Uganda Ltd (PBU) Jobs in Kampala Quality Assurance Of Jobs in Kampala at Postbank Uganda Ltd (PBU) Quality Assurance Of Employment opportunities Postbank Uganda Ltd (PBU)

Job Title ⇒ Quality Assurance Officer
]https//www.theugandanjobline.com/
Organization ⇒ PostBank Uganda Ltd PBU
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Head Customer Experience
About US ⇒
PostBank Uganda Ltd PBU, a government owned bank regulated by Bank of Uganda
under the Financial Institutions Act, 2004. The bank focuses on being the
market leader in advancing financial inclusion.
Job Summary ⇒ The Quality Assurance Officer will provide support to the
Head, Customer Experience in monitoring and review of the delivery of service
to all customers of the Bank. Directly responsible for the reliability,
efficiency and effectiveness of all customer service channels and is the key
driver of TAT for all deliverables ATM cards, Credit facilities, errors,
etc.
Key Duties and Responsibilities
⇗ Monitor delivery on various processes for all customer requests including
Account Opening, ATM Cards TAT, PINS, Cheque books TAT, Credit facilities TAT
loans, guarantees etc, Transactions processing and enrolments for various
services to eliminate inefficiencies and maintain competitive turnaround
times.
⇗ Examine adherence to service expectations and standards on the above
processes and regularly report on the same.
⇗ Inspect processes in 1 above and collate information relating to errors
as identified or captured from different processing units with the aim of
assuring the Bank of quality data and the customers of quality service
delivery. This includes tracking Account opening errors, Credit applications
errors and Transaction processing errors
⇗ Review, analyses and report on the nature and causes of the errors in 3
above and follow through corrective actions by the respective units or
individuals as well as permanent fixes for the underlying causes.
⇗ Supervise the review and verification of all applications for credit
facilities to ascertain client eligibility and appropriateness of the facility
provided in line with the Consumer Protection Guidelines.
⇗ Work with the Contact Center to monitor and report on the availability of
all service channels e.g. Branches, ATM, PostApp, PostMobile and other
peripheral systems as a way of ensuring reliability.
⇗ Consolidate and embed all quality assurance reports into the service
dashboard and broadcast the same to all relevant stakeholders on a regular
basis.
⇗ Monitor and record incidences of exemplary and undesired display of service
professional behaviors amongst staff for the necessary recognition and
punitive action respectively.
⇗ Support implementation of service initiatives as stipulated and elaborated
in the customer service strategy.
⇗ Carry out other duties as may be assigned by the line manager and/ or the
Head of function from time to time.

Qualifications, Skills and Experience ⇒
⇗ The ideal candidate must hold a first degree in any discipline.
⇗ Relevant training in banking
⇗ At least two to four years’ experience in banking operations, credit and
account services
⇗ Recognizable customer centricity in decision making
⇗ Effective communication skills written and verbal to efficiently build
rapport for interpersonal relationships
⇗ Up to date knowledge of the Bank’s products and services as well as
policies, processes and procedures.
⇗ Problem solving; proactively analyzing information received/ collected by
the team overtime to identify and address root causes.
⇗ Technical literacy; good proficiency and navigation skills around •
Windows® Applications, MS Office, e-mail, Excel and Power point
⇗ Presentation; ability to exude self-confidence to negotiate win-win
outcomes for customers and the bank
How to Apply
All candidates should apply online with the following documents; Detailed CV,
certified copies of academic documents, applicants address and day time
telephone contacts, postal/email address and daytime telephone contact of
three referees of good standing in society one of which should be your current
Supervisor. Applications must reach the address below;
Chief Human Resource & Admin Officer
PostBank Uganda Ltd,
Plot 4/6 Nkrumah Road,
P.O Box 7189 Kampala. Uganda

Email to ⇒ hr@postbank.co.ug ]mailtohr@postbank.co.ug Please include
job title as subject.
Note ⇒ Only Shortlisted candidates will be contacted.
Deadline 16 th November 2020 by 500pm

Apply Through

style="displayblock"

data-ad-slot="2061445930"


Email⇒hr@postbank.co.ughr@postbank.co.ug
URL⇒Link

Warning Never Pay money for getting a job.

Welcome back to ugandajobss.blogspot.com website

Jobs in Kampala Uganda Postbank Uganda Ltd (PBU) Jobs in Kampala Quality Assurance Of Jobs in Kampala at Postbank Uganda Ltd (PBU) Quality Assurance Of Employment opportunities Postbank Uganda Ltd (PBU)

Welcome back to ugandajobss.blogspot.com

Brown Alex Monday, 16 November 2020 Employment opportunities at Kampala Jobs in Kampala Postbank Uganda Ltd (PBU) Uganda Jobs