Uganda Jobs Uganda Several Fresher Customer Care Executive (Digital Call Centre) Job Opportunities – Pride Microfinance Limited (Mdi) (Pride) Jobs

Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Several Fresher Customer Care Executive (Digital Call Centre) Job Opportunities – Pride Microfinance Limited (Mdi) (Pride) Jobs in Kampala at Uganda Jobs Several Fresher Customer Care Executive (Digital Call Centre) Job Opportunities – Pride Microfinance Limited (Mdi) (Pride) Employment opportunities Uganda Jobs

Job Title   Customer Care Executive Digital Call Centre Fresher Job Vacancies
Organisation Pride Microfinance Limited MDI Pride



Duty Station  Kampala, Uganda
 
About US
Pride Microfinance Limited MDI Pride is the leading Microfinance Deposit Taking Institution in Uganda with 34 networked branches and 10 contact offices countrywide, an equal opportunity employer and regulated by Bank of Uganda under the MDI Act, 2003.
 
Job Summary  The Customer Care Executive— Digital Call Centre will be reporting directly to the Customer Service Manager and will be based at Head Office. He/she will be required to manage the digital call Centre in relation to customer service and prepare relevant reports i.e., answering incoming calls from customers in regard to our products, inquiries, offers, quotes, returns, troubleshoot problems, provide information / feedback and escalate issues if necessary.
 
Key Duties and Responsibilities 
Attend to both external and internal customers on the Tollfree Helpline and VoIP phones respectively to answer their inquiries, receive the service- related complaints and challenges for resolution
Cross-sell company’s products to clients and enhance / protect the reputation of the company at all times.
Support different Customer Relationship Management CRM initiatives through outbound calls to retain and grow Pride savers, borrowers using, e-Channels, among others.
Engage support teams at the Branches and other Departments to coordinate efforts aimed at timely resolution of clients’ complaints in line with the Service Level Agreements SLAs and Financial Consumer Protection Guidelines — FCPGs 2011 while providing timely feedback
Sensitize and disseminate information to customer as appropriate.
Generation of Sales Leads for prospective customers Accounts, Loans through the Call-Centre and share the same with the Branch Network for timely follow-up and closure.
Preparation of monthly / weekly reports.
Undertake customer research through documenting customer feedback and administering digital research tools.
Protect and enhance Pride’s reputation at all times.
Support the Marketing and Digital team to plan and produce content across Pride’s owned digital channels.
Develop knowledge base of customer behavior to support the expansion of the digital capacity.
Drive engagement through our social channels, increasing our reach.
Maintaining; completing and ensuring relevant documents are accurate and kept up to date in addition to supporting the Call Centre Tele-sales Team outbound calls when required in relation to specific sales /marketing activities
Contribute positively to company performance by continuously achieving all set targets especially in saving & non-Credit Income.


Qualifications, Skills and Experience
The applicant must hold a Bachelors of Commerce, Economics, Microfinance, Development Economics, Development studies, Business studies, Accounting and Finance, Marketing, Financial Services, International Business, Business Computing, Business Statistics, Entrepreneurship & Small Business Management, Social Sciences, SWASA, Education, Mass.Com, Leisure and Hospitality Management, Procurement & Chain Supply Management, Procurement & Logistics Management, Human Resource Management, Industrial & Organization Psychology, Project Planning and Management, Entrepreneurship and Project Planning, Public Administration and Management, Journalism and Media studies, Sales and Marketing Management, Public Relations and Media Management, Guidance and counseling, Agriculture & Rural Innovations, Agricultural Engineering, Agricultural Extension, Engineering or in any other relevant / related field.
2 Principal passes at A’ Level
Credits and Pass in Maths and English at O’level
A minimum of one year’s experience in Customer service and handling Call Centre.
Should be a good communicator both oral and written with good analytical, administration, multi-tasking, reporting and interpersonal skills.
Should have good knowledge of Microsoft Office packages.
Ability to speak more than 2 local languages is an added advantage.
Knowledge of SPSS and Stata is an added advantage.
Should be mature, intelligent, diligent, with strong work ethics, integrity and able to work under pressure to meet strict deadlines.
He/she should not be more than 35 years of age.
 
How to Apply
All suitably qualified candidates are encouraged to apply online at the link below.
 
Click Here
 
Deadline 24th July 2021
 

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Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Several Fresher Customer Care Executive (Digital Call Centre) Job Opportunities – Pride Microfinance Limited (Mdi) (Pride) Jobs in Kampala at Uganda Jobs Several Fresher Customer Care Executive (Digital Call Centre) Job Opportunities – Pride Microfinance Limited (Mdi) (Pride) Employment opportunities Uganda Jobs

For more jobs in Uganda visit ugandajobss.blogspot.com

Brown Alex Friday, 16 July 2021 Employment opportunities at Kampala Jobs in Kampala Uganda Jobs Uganda Jobs