Channels Officer Jobs in Kampala

Jobs in Kampala Uganda Agency Banking Jobs Ugafode Microfinance Limited Jobs in Kampala Channels Officer Jobs in Kampala at Agency Banking Jobs Ugafode Microfinance Limited Channels Officer Employment opportunities Agency Banking Jobs Ugafode Microfinance Limited

Job Title ⇒ Channels Officer - Agency Banking
]https//www.theugandanjobline.com/
O rganisation UGAFODE Microfinance Limited
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Channels Manager
Ref ⇒ HR/STAFF/VAC – 01/21/10/20
About US ⇒
UGAFODE Microfinance Limited MDI is a registered financial institution in
Uganda and is adherent to the Central Bank’s regulations and guidelines and
was founded in 1994 to provide quality microfinance services.

Job Summary ⇒ The Channels Officer - Agency Banking will be responsible for
performing a wide range of customer- centred activities and services for Agent
Banking and other channels that have an impact on sterling experience so as to
attract, retain and manage customer relationships in an efficient and
effective manner in compliance with applicable regulatory guidelines and
UGAFODE processes, controls and quality standards.
Key Duties and Responsibilities ⇒
⇗ Drive sales strategies and initiatives for the Agent Banking solution;
develop the Branch's sales plan and execute the plan according to agreed
activities, action plans and budgets.
⇗ Monitor transactions and performance in branches, to achieve the required
Business growth in customers and transaction volumes.
⇗ Develop and follow through implementation of training programs for the
assigned agents in a branch.
⇗ Conduct regular visits to agents to confirm compliance with policies and
procedures.
⇗ Carry out first level maintenance of agent banking equipment, e.g. POS and
logbooks and Mobile phone trouble shooting.
⇗ Attend to Agent, internal and external customer queries and complaints in
line with the customer service standards of UGAFODE.
⇗ Monitor day-to-day activities of the branch agents such as float
availability, challenges, system downtime and escalate for resolution to
relevant stake holders.
⇗ Support the business units in the identification of potential agents,
coordinate joint marketing activities and cross-sell Alternative Banking
Channels products.
⇗ Carry out daily reconciliation of agent transactions as per set guidelines
to mitigate envisaged risks.
⇗ Ensure that agent banking policies and procedures are adhered to and also
train staff to ensure product knowledge.

Qualifications, Skills and Experience ⇒
⇗ The ideal applicant for the UGAFODE Microfinance Limited Channels Officer -
Agency Banking job opportunity must hold a Bachelor’s degree preferably in a
business-related field. E.g. B.com, BBA, B Economics or equivalent.
⇗ At least two 2 years’ work experience in the banking environment
specifically supporting Agent Banking.
⇗ Familiarity with the Anti-Money Laundering act and other regulatory
frameworks.
⇗ Have business drive.
⇗ Good Marketing and Interpersonal relations skills.
⇗ Analytical and having attention to detail.
⇗ Excellent report writing skills.
⇗ Knowledge of the full MS Office suite.
How to Apply ⇒
If you believe you meet the requirements as stated, submit an application
letter together with an up- to-date CV to our email
recruitment@ugafode.co.ug. Please indicate the job title and vacancy reference
number for the job you are applying for in the Email Subject Line. Your
applications should be addressed to the Head of Human Resources
Deadline 31 st October 2020

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Email⇒recruitment@ugafode.co.ug
URL⇒Link

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Jobs in Kampala Uganda Agency Banking Jobs Ugafode Microfinance Limited Jobs in Kampala Channels Officer Jobs in Kampala at Agency Banking Jobs Ugafode Microfinance Limited Channels Officer Employment opportunities Agency Banking Jobs Ugafode Microfinance Limited

For more jobs in Uganda visit ugandajobss.blogspot.com

Brown Alex Thursday, 22 October 2020 Agency Banking Jobs Ugafode Microfinance Limited Uganda Jobs Employment opportunities at Kampala Jobs in Kampala