Jobs in Kampala at Uganda Jobs

Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Manager Average Revenue Per User Job Vacancies – Multichoice Africa Holdings Jobs in Kampala at Uganda Jobs Manager Average Revenue Per User Job Vacancies – Multichoice Africa Holdings Employment opportunities Uganda Jobs

Job Title    Manager Average Revenue Per User ARPU
Organisation MultiChoice Africa Holdings



Duty Station  Kampala, Uganda
Reports toHead – Customer Value Management
 
About US
MultiChoice Africa Holdings an African platform operator is listed on the Johannesburg Stock Exchange. Its strategy is to offer the best local and international content across multiple platforms to customers wherever they are. MultiChoice Africa’s expertise lies in distributing media products and creating media content.
 
Job Summary  The jobholder will be focused on delivering the DStv and GOtv business targets for Reconnects, Disconnects, Active Days, ARPU, reducing dormancy, increasing loyalty, upsell and cross sell, customer lifecycle management/engagement and CSAT as per budget, contributing to the formulation of CVM strategy and ensuring its correct implementation. The CVM Manager-ARPU is responsible for all CVM related activities in-market, complete and up-to-date understanding of the customer base behaviour and trends as well as to maintain a highly skilled and motivated team to ensure maximum efficacy
 
Key Duties and Responsibilities  
Strategy localization and execution
Deliver the Customer Value Management strategy that will drive and enable the Customer value, targets and objectives.
Translate the organizational strategy into meaningful operational targets and strategic focus areas for the business unit under management.
Ensure that the focus areas are disseminated to all levels in the business unit.
Keep a close relationship and understanding of marketing plans and content to be promoted.
Business Growth and Revenue Generation
Budget for and negotiate the necessary resources to drive and deliver the planned activities and campaigns.
Ensure technical conditions and capacity to communicate discounted and non-discounted campaigns to the Customer base ensuring full adherence to existing SLAs.
Negotiate agreements with 3rd Party vendors and maximize ROI.
Understand subscriber behaviour and monitor customer base trends to continuously design/readapt initiatives to address risks and inform the business.
Revise and sign off on CVM documentation as per request from CVM Commercial or CVM Governance, contributing to the improvement and refinement of all content.
Plan, coordinate and supervise all retention activities towards 90-day active base improvement.
Measuring the success of a loyalty programme
People Management
Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed, as per cross-functional skill development activities oriented to impact the retention effort.
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
Implement reward schemes towards performance.
Implement successful change initiatives, plan and ensure optimal resource.
Reporting
Report campaign results to Senior Leadership in-market and at Corporate unpacking all variances against target.
Report projections on business growth by the impact of Reconnections, Disconnections, Migrations, Active Days, 90-day Active, VAS adoption, ARPU and equivalent.
Report on resource allocation and budget spend.


Qualifications, Skills and Experience
The applicant must hold a Bachelor’s degree in any of the following subjects Business, Economics, Marketing, Business Administration, Business Statistics or Mathematics
MBA highly preferred
Four years of professional Commercial or Marketing experience ideally within the pay-tv or telecommunications industry and at least the last 2 years in a management role
Strong experience in customer experience and journey, churn retention, revenue assurance and campaign management and customer lifecycle management.
Experience Customer Retention Management, Customer Experience, Customer Strategy or related role preferably in a consulting, services or subscriptions sectors
Subscriber Base Management
Customer Relationship Management
Customer Intelligence
Negotiation
Forecast / Demand Strategies
Customer Satisfaction Measurement
Business Strategy
Financial Management / Budgeting
 
Behavioural Competencies
Decision making
Holistic thinking
Leadership and navigation
Influencing
Goal oriented
Business acumen
Communication
 
How to Apply
All candidates should submit a cover letter and updated CV to multichoicejobs@truenorthafrica.com  with subject line Manager Average Revenue Per User
 
Deadline 5th July 2021 
 

Apply Today Through

style="displayblock"

data-ad-slot="2061445930"


Email⇒multichoicejobs@truenorthafrica.com
URL⇒Link

Warning Never Pay money for getting a job.

For more jobs in Uganda visit ugandajobss.blogspot.com website

Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Manager Average Revenue Per User Job Vacancies – Multichoice Africa Holdings Jobs in Kampala at Uganda Jobs Manager Average Revenue Per User Job Vacancies – Multichoice Africa Holdings Employment opportunities Uganda Jobs

For more jobs in Uganda visit ugandajobss.blogspot.com

Brown Alex Tuesday, 6 July 2021 Employment opportunities at Kampala Jobs in Kampala Uganda Jobs Uganda Jobs