Channels Officer Job Opportunities – Ecobank Uganda Limited Jobs at Uganda Jobs

Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Channels Officer Job Opportunities – Ecobank Uganda Limited Jobs in Kampala at Uganda Jobs Channels Officer Job Opportunities – Ecobank Uganda Limited Employment opportunities Uganda Jobs

Job Title   Channels Officer
Organisation  Ecobank Uganda Limited



Duty Station  Kampala, Uganda
Reports to Channels Manager
 
About US
Ecobank Uganda Limited is the leading commercial bank offering wholesale, retail, transaction banking services and products to individuals, governments, financial institutions, multinationals, international organizations, medium and small enterprises.
 
Job Summary  To position Ecobank as the preferred bank of choice for banking on digital channels in country. It is responsible for supporting digital innovation and providing comprehensive banking services and a unified customer experience to all consumer banking customers on digital channels including Mobile channel, Internet banking, ATMs and POSs.
 
Key Duties and Responsibilities 
Business and Financial performance
Support the digital channels function in strategic thought and initiatives for growth, identification and analysis of business growth.
Support the positioning of Ecobank’s digital channels as top-tier brand amongst comparator brands.
Support the management of the process around market sizing, competitive analysis and scenario planning for the business.
Drive a sustainable franchise capable of delivering consistent double-digit revenue and customer acquisition growth.
Support market share growth via product sales.
Support the management of digital channels sales / revenue and profitability momentum.
Customer Excellence
Drive customer service excellence, unified customer experience and ensure competitive solutions and products are consistently delivered on all digital channels.
Sustain a customer-centric business culture, leveraging on technology.
Ensure high customer satisfaction as measured and monitored through Customer feedback surveys.
Build best in class customer service.
Process, control and operational performance
Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness
Strategic initiatives
Support the strategic initiatives that will create business growth, position digital channels as the foremost digital channels business.
Support cost management initiative within digital channels business.
 
Qualifications, Skills and Experience
The idea applicant must hold Bachelor’s degree preferably in eCommerce, Sciences or related field of study.
At least three years work experience in a banking / EBusiness / telecoms industry.
Sound business and people development performance record.
Strategic understanding of the digital channels business and good management skills.
Ability to establish direction, drive execution and own results.
Good knowledge of technology systems and applications.
Strong interpersonal, influencing and communication skills
 
How to Apply
All suitably qualified and interested Candidates should submit their application and updated CV to hrrecruitment@ecobank.com.
 
Deadline 13th August 2021
 

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Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Channels Officer Job Opportunities – Ecobank Uganda Limited Jobs in Kampala at Uganda Jobs Channels Officer Job Opportunities – Ecobank Uganda Limited Employment opportunities Uganda Jobs

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Brown Alex Thursday, 12 August 2021 Employment opportunities at Kampala Jobs in Kampala Uganda Jobs Uganda Jobs