KYC, Onboarding & Operations Associate (Fresher Jobs)

Organisation: Eversend

Location: Kampala, Uganda

Experience: No experience required

Education: Bachelor's Degree

Work Hours: 8 hours/day

About Eversend

Eversend is a leading FinTech company dedicated to ensuring that everyone is participating and winning in the economy and democratizing finance for all. We are Eversend, we are not just about money exchange- we are about you and the connections you have and make.

Job Summary

We are looking for a highly organized and proactive KYC, Onboarding & Operations Associate to own customer verification and onboarding for a new product, handle Source of Funds (SoF) requests, and resolve unmatched deposits. You will also support other operational and compliance-related activities to keep processes smooth and efficient. Your work will directly impact compliance, revenue, and customer experience.

Key Duties and Responsibilities

Primary (Core KPIs)

• KYC Completion – Follow up with unverified customers, collect required documents, and ensure ≥70% monthly verification rate.
• Source of Funds Requests – Action all SoF requests from our banking partners within 24 hours by contacting customers and collecting proof.
• Unmatched Deposits Resolution – Review unmatched deposit notifications daily, identify the depositor, and resolve before the return deadline.

Secondary (Additional Work)

• Operational Support – Assist with incoming transaction monitoring, compliance holds, and daily reconciliations.
• Customer Communication – Respond to all KYC/SoF/transaction-related queries within 2 business hours during working hours.
• Process Improvement – Suggest and implement at least 2 improvements per quarter to reduce onboarding time, cut costs, or improve efficiency.
• Other Assigned Tasks – Take on ad-hoc operational and compliance-related work as needed by the business.

KPIs for Success

• KYC completion rate: ≥70% for new signups each month
• SoF requests actioned: 100% within 24 hours
• Unmatched deposits resolved: ≥90% before return deadline
• Median customer response time: < 2 hours during business hours
• Process improvements: ≥2 implemented per quarter

Qualifications, Skills and Experience

• Proven experience in KYC/AML, compliance, customer onboarding, or operations in fintech, banking, or payments.
• Strong understanding of compliance requirements in an African context.
• Excellent written and verbal communication skills.
• Highly organized with strong follow-up discipline.
• Comfortable using CRM tools, compliance dashboards, and messaging platforms (Slack).
• Ability to work independently and meet tight deadlines.
• Willingness to take on varied tasks and learn quickly.

What We Offer

• Competitive salary based on experience.
• Opportunity to join a high-growth fintech making cross-border payments faster and more transparent.
• Exposure to multiple areas of the business beyond KYC, with opportunities to grow into broader operations or compliance leadership.

How to Apply

All candidates should apply online at the provided link.

Application Link: Click Here

Brown Alex Monday, 18 August 2025 Finance Jobs