Branch Manager at Opportunity Bank Uganda

Branch Manager

Organisation: Opportunity Bank Uganda Ltd (OBUL)

Location: Kampala, Uganda

Deadline: 20th August 2025

Requirements: University degree in Business, 5+ years in banking (2+ at supervisory level), and expertise in credit/marketing operations.

About Organisation

Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity International, a global microfinance institution that provides access to financial services in 27 Countries globally serving over 2 Million customers with Savings, Credit and other transformational services aimed at transforming the lives of low income earners.

Job Summary

To Manage and supervise all branch performance and operations by ensuring that the branch delivers appropriate products and services to client’s needs, reliable, quality and timely services to customers, while promoting holistic transformation for both staff and clients, their families and their communities.

Key Duties and Responsibilities

Branch Management and Supervision

Coordinate the branch staff to ensure achievement of financial sustainability, market coverage, customer outreach, savings portfolio growth, transformation, service quality with a focus on consumer protection and, efficient targets for the branch.
Oversee all the branch operational activities, including loan disbursement, teller services, account opening.
Ensure the day to day management of the branch, opening and closing the branch and coordinating available resources.
Monitor branch office expenses to ensure compliance with budget.
Coordinate all branch management weekly or monthly meetings.

Operational and Credit Risk Management

Ensure high level of product knowledge and risk management systems by all staff.
Ensure that both operational and relationship branch functions and activities follow local banking legislation, client protection guidelines and internal control policies and procedures.
Implement and monitor security and fraud precautions at the branch to protect customer deposits, bank assets and staff.

Branch-Based Marketing and Client Service

Ensure profitability of the branch through cost controls and mobilizing deposits.
Ensure staff act fairly and reasonably in all their dealings with a client or group of clients.
Conduct client exit surveys at the branch, review the client and staff satisfaction survey and impact assessment reports.

Branch Human Resource Management

Establish and communicates clear and comprehensive organization structure and job descriptions for all staff based in the branch.
Carry out quarterly and annual performance reviews, ensures that all branch staff are appraised based on performance objectives.
Induct, train, motivate, coach, encourage and mentor staff.

Qualifications, Skills and Experience

University degree preferably in Business related discipline.
5 years’ experience in banking and 2 year at supervisory level.
Credit / Marketing and Bank Operations.
Financial management coupled with sales management.
Strong interpersonal and communication skills.
Leadership and team building skills.

How to Apply

Interested candidates should send their signed application letters indicating your preferred location, academic documents, together with their curriculum vitae in one PDF Folder clearly stating the job title in the subject line to recruitment@opportunitybank.co.ug