Call Centre Agent (Fresher Jobs) at Mogo Uganda

Location: Kampala, Uganda

Deadline: 22nd August 2025

Key Requirement: Bachelor’s degree + 3 months of call center experience

About Mogo Uganda

MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.

Job Summary

We are on the lookout for energetic and customer-focused individuals to join our Customer Experience – Vehicles Department. If you are passionate about delivering excellent customer service and growing your career, we want you on our team!

Key Duties and Responsibilities

• Handle customer and staff inquiries via phone, email, SMS, and chat, ensuring timely and professional responses.
• Educate current and potential customers about product and service offerings. Make and receive calls as assigned by the designated supervisor.
• Accurately update communication logs for every customer interaction.
• Actively participate in team meetings, engage in sales activities over the phone, collect payments, and address issues related to tracker functionality.
• Maintain accurate and up-to-date customer records.

Qualifications, Skills and Experience

• Bachelor’s degree in any discipline from a recognized university.
• Minimum of three months of experience in a call centre environment.
• Excellent proficiency in computer applications.
• Ability to multitask and perform effectively under pressure.
• Demonstrated integrity, strong work ethic, and a proactive, positive attitude.

How to Apply

If you meet the above qualifications and are ready to take on this exciting challenge, we encourage you to apply with your up-to-date CV to: careers@mogo.co.ug with the subject “Call Centre Agent”.

Brown Alex Tuesday, 19 August 2025 Customer Service Jobs