Patient Experience Officer – C-LAB at C-Care Uganda
Location: Kampala, Uganda
Application Deadline: 26th August 2025
Key Requirement: Graduate with a focus on enhancing patient-centered care.
About C-Care Uganda
C-Care IHK formerly International Hospital Kampala (IHK) is a tertiary, multi-specialty hospital that lays its foundation on a ‘Patient first’ ideology. It has been known for delivering leading-edge healthcare to cater for the changing needs of the growing populace and is the epitome of medical innovations and quality healthcare that offers easy connectivity and accessibility to patients from all over the East African region.
Job Summary
The Patient Experience Officer will be responsible for designing, implementing, and monitoring strategies to ensure exceptional patient-centered care. This role focuses on enhancing the patient journey from first contact to post-service follow-up, ensuring all interactions meet the highest standards of service, empathy, and efficiency. The position requires cross-department collaboration to address patient feedback, improve processes, and uphold the organization’s service excellence standards.
Key Duties and Responsibilities
- Develop and implement patient experience policies, standards, and service protocols across all touch points (reception, clinical areas, labs, online platforms, etc.).
- Map and continuously refine the patient journey to identify pain points and improvement opportunities.
- Monitor service delivery against patient experience KPIs and report trends to management.
- Introduce and maintain initiatives such as patient feedback systems, loyalty programs, and service recovery protocols.
Qualifications, Skills and Experience
Graduate
How to Apply
All candidates should apply online at the link below.
Deadline: 26th August 2025
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