Customer Experience Manager Job Placement Jobs at Movit Products Limited

Jobs in Kampala Uganda Movit Products Limited Jobs in Kampala Customer Experience Manager Job Placement Jobs in Kampala at Movit Products Limited Customer Experience Manager Job Placement Employment opportunities Movit Products Limited

Job Title ⇒ Customer Experience Manager
]https//www.theugandanjobline.com/
Organization ⇒ Movit Products Limited
Duty Station Kampala, Uganda
Report to ⇒ Head of Marketing
About US ⇒
Movit Products Limited MPL is a leading Quality Cosmetics Manufacturing
Company in Africa with operations in Uganda, Kenya, Tanzania, Zambia, Rwanda,
Burundi, Democratic Republic of Congo and South Sudan. Movit Products Limited
manufactures healthy beauty hair, skin and nail care products aimed at
empowering every person to face life with confidence.
Job Summary ⇒ The Customer Experience Manager is responsible for planning,
coordinating and controlling the activities of the customer services team to
maintain and enhance customer relationships and meet MPL and operational
objectives.
Key Duties and Responsibilities ⇒
⇗ Handle and follow up on all received digital website, social media and
email order requests to completion;
⇗ Supervise tele-sales and marketing representatives with aim of generating
orders;
⇗ Generate field visit reports with actionable items to grow revenue;
⇗ Ascertain the level of customer relationship management through retail
census and creation of customer files;
⇗ Measure customer satisfaction through customer satisfaction index to
establish areas that warrant improvement;
⇗ Monitor and evaluate complaints and prepare closed loop feedback report to
follow up on customer queries;
⇗ Build beneficial strategic alliances with customers to ensure satisfactory
working relationships;
⇗ Supervise customer care representatives and manage the toll-free center to
ensure they carry out their tasks in line with set standards and procedures;
⇗ Identify customer service trends and requirements, determine system
improvements implement change;
⇗ Co-ordinate and manage customer service projects and initiatives.

Qualifications, Skills and Experience ⇒
⇗ The ideal candidate must hold Bachelor’s degree in Communications related
field
⇗ Possession of professional qualification in Marketing would be an added
advantage.
⇗ A minimum five 5 years working experience in a similar position.
⇗ Experience working with different departments on development and analysis
of cost standards
⇗ Understanding of data analysis and forecasting methods
⇗ Excellent communication and people skill.
How to Apply ⇒
All candidates should fill the Movit Application form, Download Here
]https//movit.co.ug/wp-content/uploads/2021/03/Movit-Job-Application-
Form-.doc and send it as an attachment to hr@movit.co.ug Not more than
1MB
Please quote the Job Title in the subject line
Note Only shortlisted applicants will be contacted.
Deadline 16 th March 2021.
NB Only shortlisted candidates will be contacted

Send your Application Through

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Email⇒hr@movit.co.ug
URL⇒Link

Warning Never Pay money for getting a job.

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Jobs in Kampala Uganda Movit Products Limited Jobs in Kampala Customer Experience Manager Job Placement Jobs in Kampala at Movit Products Limited Customer Experience Manager Job Placement Employment opportunities Movit Products Limited

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Brown Alex Wednesday, 10 March 2021 Employment opportunities at Kampala Jobs in Kampala Movit Products Limited Uganda Jobs