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Job Title ⇒ IT Graduate Trainee No Experience Fresh Graduate Job
Opportunities ]https//www.theugandanjobline.com/
Organisation ⇒ Spidd Africa
Duty Station ⇒ Kampala, Uganda
About US ⇒
Spidd Africa offers fully managed IT services and project based IT solutions
such as Network Infrastructure services, Network Security services, App
Security services, Artificial Intelligence, Technology Consulting, Application
Services and Managed Cloud services. SPIDD AFRICA’s solutions are complemented
with a comprehensive professional service offering, covering consulting,
support, and training as well as system integration and customization.
Successful implementation in the shortest timeframe is SPIDD AFRICA’s goal for
every one of our customer .
Job Summary ⇒ The IT Graduate Trainee is responsible for performing all
aspects of customer service and support related to our Company’s and
customers’ IT infrastructure. Key areas of responsibility include providing
quality customer support, meeting service response time goals, troubleshooting
problems, researching/answering user questions, friendly customer service and
making process/product/service improvement suggestions.
Key Duties and Responsibilities ⇒
⇗ Information Technology systems development, business analysis,
architecture, project management, data warehousing, infrastructure,
maintenance and production
⇗ To support our customers’ IT departments in strategic planning as well as
day-today roles to deliver digital goals.
⇗ The job holder will assist in delivering IT service objectives whilst
undergoing incubation for digital skills to prepare for emerging technologies
while building a career to furnish the IT Talent pipeline.
⇗ Drive security monitoring efforts
⇗ Provide Tier 1 and 2 Network and security support for internal and external
customers.
⇗ Create and maintain comprehensive documentation for all implemented
networks, security and computing systems.
⇗ Lead Customer IT helpdesk support efforts, making sure all desktop
applications, workstations, and related equipment problems are resolved in a
timely manner with limited disruptions
⇗ Assist in Network support; network monitoring, vendor support engagement
and reporting
⇗ Assist with research and implementation of enterprise system-wide network
solutions/capabilities/enhancements to support customer business/mission goals
and objectives
⇗ Identify, diagnose, and resolve network & systems problems.
⇗ Making all customers feel valued on an ongoing basis through establishment
of rapport and relationship building and creating a positive impression at all
times with all customers
⇗ Would be assigned as primary engineer at specific client sites
⇗ Maintain a consistent schedule for on-site visits and ability to visit
multiple client sites

Qualifications, Skills and Experience ⇒
⇗ The applicant must hold a Bachelor’s degree in Computer Science, Computer
Engineering, Management Information Systems, or any related degree
⇗ Experience None, applicant must be a recent graduate
⇗ In depth knowledge of TCP/IP, switching, routing and core technologies
⇗ Excellent communication skills in order to interact with the other
employees in the company and learn new things
⇗ Excellent ability to analyse and observe the functioning of various
departments
⇗ Good management ability to manage time and coordinate it such that maximum
can be learnt within the short stint in the company
⇗ Relevant experience in a tech support or customer service role or an
equivalent skill set
⇗ Strong computer skills and technical knowledge and proficiency in Office
package
⇗ Strong problem-solving ability
⇗ Strong customer service and people skills
⇗ Good time management
⇗ Increasing customer satisfaction through effective and timely communication
in person, through email and by phone
⇗ Providing value to customers with difficult issues through use of good
listening, communication, and problems solving skills
How to Apply ⇒
All candidates should apply online at the link below.
Click Here ]https//forms.gle/gmxYfWYbrX1x81HC8
Note Application & attachments shouldn’t be more than 10MB in size
Deadline 14 th March 2021 by 1159 PM

Send your Application Through

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For more jobs in Uganda visit ugandajobss.blogspot.com website

Jobs in Kampala Uganda It Graduate TraineeSpidd Africa Jobs in Kampala No Experience Fresh Graduate Jobs Jobs in Kampala at It Graduate TraineeSpidd Africa No Experience Fresh Graduate Jobs Employment opportunities It Graduate TraineeSpidd Africa

For more jobs in Uganda visit ugandajobss.blogspot.com

Brown Alex Friday, 12 March 2021 Employment opportunities at Kampala It Graduate TraineeSpidd Africa Uganda Jobs Jobs in Kampala