Analyst – Digital Distribution
Organization: MTN Mobile Money Uganda
Location: Kampala, Uganda
Application Deadline: 26th August 2025
Key Qualification: Bachelor’s degree in Business, IT, or related field + 2 years’ experience in Fintech/Telecom/FMCG.
About MTN Uganda
MTN Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary
Deliver overall data support to efficiently manage channels of distribution.
Key Duties and Responsibilities
- Business modelling for any new proposals to improve business efficiency.
- Daily, weekly and monthly reporting of channel performance (Cashin, cashout, P2P and rebalancing).
- Track agent quality management performance as per set KPIs and opportunities in the market.
- Support manager channels management to do agent gap analysis per region, territory and site.
- Analyze performance of agents per classification (transactions and commission) and make recommendations of improving agent activity.
- Work closely with Business Intelligence department to ensure timely delivery of digital distribution reports.
- Collaborate with agent quality management team to train newly recruited agents.
- Monitor activities of the agent management team.
- Ensure adherence to terms and conditions by agents and rebalancing partners.
- Empower customer-facing teams with information for query resolution and digital tools.
- Guide teams on resolution channels/processes.
- Analyze channel performance trends and share insights with regional teams.
- Support manager quality assurance to drive MoMo amplification.
- Handle fraud incidents and liaise with relevant departments for investigations.
- Utilize business intelligence tools for insightful analysis and reporting.
Qualifications, Skills and Experience
- A Business degree in Commerce, Business Administration, Economics, Statistics, Information Technology, Business Computing, or related field.
- Proficient with scripting language and MS Office applications (Excel, PowerPoint).
- Minimum 2 years’ progressive experience in analysis within Fintech, Telecom, or FMCG.
- Proven exposure in Dealer and channel partner engagements for business growth.
- Knowledge and experience in Digital Distribution channels management.
- Good interpersonal skills to manage stakeholder expectations.
Competencies
- Strong analytical and mind mapping skills
- Creative and observant
- Ability to meet deadlines
- Can take initiative
Behavioral Attributes
- Self-motivated
- Decisive
- Independent but a Team Player
- Customer oriented
- Alert to environment changes and trends
- Good aptitude and adaptable
- Must have attention to detail
Important Notes
- Presentation of false academic documents will lead to criminal prosecution.
- Any form of canvassing results in automatic disqualification.
- No response within 14 days post-deadline implies unsuccessful application.
- Female candidates are strongly encouraged to apply.
How to Apply
Apply online via the link below:
Deadline: 26th August 2025
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