Manager, Digital Adoption at Stanbic Bank Uganda

Organization: Stanbic Bank Uganda

Location: Kampala, Uganda

Experience: 5-7 years in digital banking or related field

Education: First Degree in Business Commerce or related field

Application: Online via Standard Bank Careers Portal

About Stanbic Bank Uganda

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Key Duties and Responsibilities

• Drive customer digital platform adoption through digital registrations and utilization to increase revenue and improve client experience on digital channels for existing and new Personal and Private Banking customers.
• Identify reasons for low digital adoption and develop proposals to remediate; Prepare implementation plans for approved remedial actions and drive execution across Client Coverage teams.
• Provide input into new CVP developments and enhancements that will support digital registrations and continued utilization of digital channels.
• Ensure customer adoption and utilization of digital channels, web, social media.
• Provide consolidated reporting of trends for client digital adoption across all sectors and segments; Provide input into campaign development and Marketing briefs to promote digital channels.
• Review competitor digital value proposition strategies and their positioning in respect of digital banking channel solutions to inform adoption tactics.
• Review key customer insights relating to the uptake and utilization of digital channels through engagements with Client Coverage teams.
• Work with the Personalisation and MIS teams to analyze customer data and propose corrective action to respond to customer needs.

Qualifications, Skills and Experience

• First Degree in Business Commerce or related field
• 5-7 years of experience in promoting or selling digital banking products and processes
• Marketing experience and designing of campaigns
• Experience in change management within a digital banking or technology solution environment

Technical Competencies

• Risk Identification
• Risk Response Strategy
• Attitude of Customer Experience
• Mind of Customer Experience
• Commercial Acumen
• Data Analysis

Behavioural Competencies

• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions

How to Apply

All candidates who wish to join Standard Bank Group in this capacity are encouraged to apply online via the link below:

Apply Online

Brown Alex Friday, 3 October 2025 Finance Jobs