Supervisor Job Opportunity at Hugamara - Kampala
Position: Supervisor
Organization: Hugamara
Location: Kampala, Uganda
Deadline: 7th October 2025
Key Requirement: 2+ years supervisory experience in hospitality.
About Hugamara
Hugamara is a global leader in sustainable development and innovation. We aim to drive economic and social impact.
Job Summary
The Supervisor ensures the smooth operation of the service area, overseeing staff, managing customer service, and maintaining standards.
Key Duties and Responsibilities
- Supervise and coordinate the activities of waiters, waitresses, cashiers, and baristas.
- Greet guests, handle reservations, and manage table seating.
- Address and resolve customer complaints or issues promptly and professionally.
- Monitor service quality and ensure all staff adhere to service protocols.
- Open and close the establishment, handle cash reconciliations, and prepare daily sales reports.
- Conduct pre-shift briefings and provide ongoing training and guidance to staff.
- Ensure compliance with health, safety, and sanitation regulations.
Qualifications, Skills and Experience
- High school diploma or equivalent; degree in Hospitality Management is a plus.
- Proven experience (2+ years) in a supervisory role within a restaurant or cafe.
- Strong leadership, interpersonal, and communication skills.
- Ability to work under pressure and solve problems quickly.
- Excellent customer service skills and a professional demeanor.
- Proficiency in point-of-sale (POS) systems.
How to Apply
Send your CVs via Email to: info@hugamara.com
Deadline: 7th October 2025
Friday, 3 October 2025
Hospitality
Jobs
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