Retention Officer – Corporate at Jubilee Health Insurance
Location: Kampala, Uganda
Deadline: 28th October 2025
Key Requirement: 3+ years of client servicing experience in insurance
Education: Bachelor’s degree in Business, Marketing, or related field
About Jubilee Health Insurance
Jubilee Health Insurance Company of Uganda Limited (JHICU) is the number 1 insurance provider in Uganda. We boast of over 80 years of service provision all over East Africa.
Job Summary
Jubilee Health Insurance is looking for a Retention Officer – Corporate. In this role, you’ll focus on retaining existing corporate clients within Jubilee Health Uganda, ensuring their satisfaction, and strengthening relationships.
Qualifications, Skills and Experience
- 3+ years of client servicing experience in the insurance industry
- A bachelor’s degree in business, marketing, or a related field
- Strong negotiation and communication skills
- A customer-centric mindset
Key Competencies and Skills
- Strong interpersonal and relationship-building skills
- Excellent communication skills
- Strong negotiation skills
- Analytical and problem-solving skills
- Ability to work independently and as part of a team
- Customer-centric mindset and a focus on delivering value to clients
- Ability to remain calm and professional in stressful situations
- Organizational skills
Relevant Experience
- 3 years of working experience in a client servicing role within the insurance industry
- Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field
- Professional qualifications in insurance (e.g., COP, ACM, or equivalent) will be an added advantage
- Minimum of 3 years’ experience in client retention, corporate account management, or relationship management within the insurance or financial services sector
- Demonstrated success in managing key corporate accounts and achieving retention targets
- Sound understanding of health insurance products, underwriting principles, and client servicing dynamics
How to Apply
If you have a customer-centric mindset, organizational skills, and a passion for turning partnerships into lasting success, this is your next career move. This role is all about building strong relationships and delivering value to our corporate clients.
Apply via HR-JHICU@jubileeuganda.com quoting the Job Reference Number JJ/AD/10/2025 and Position.
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