IT Officer at World Wide Fund for Nature (WWF)

Organization: World Wide Fund for Nature (WWF)

Location: Kampala, Uganda

Application Deadline: 20th October 2025

Key Requirement: Bachelor’s degree in Computer Science + 5 years of experience

About WWF

The World Wide Fund for Nature (WWF) is one of the largest independent conservation organizations in the world. We are an international NGO committed to environmental protection active in almost 100 countries. WWF has a growing conservation Programme in the Republic of Uganda. WWF Uganda Country Office (WWF UCO) works with central and local government agencies, private sector, civil society organizations (CSOs) and the local communities to implement its various conservation programmes on Energy and Climate, Forestry and Wildlife, and Freshwater in Uganda.

Job Summary

We are looking for a dynamic, enthusiastic and highly qualified person to fill the position of IT Officer. The IT Officer is responsible for supporting all aspects of the IT systems and services for WWF Uganda by managing and maintaining its information and communication technology infrastructure. Additionally, the role includes taking overall responsibility for ensuring the functionality, security and integrity of the organization’s IT system including but not limited to computer operations, Server operations, Networks, and other related IT system components in accordance with the WWF network standards. He/she will be responsible for installing and configuring servers, networks, computer systems, diagnosing hardware and software faults and troubleshooting technical and non-technical problems. The IT officer is responsible for data protection against cyber threats.

Key Duties and Responsibilities

• Maintain and administer WWF-Uganda’s IT infrastructure, including hardware, software, networks, and telecommunications systems.
• Coordinate with the WWF-International on IT rollout programmes, updates and procedures.
• Install, configure and upgrade computer systems and software as necessary to ensure smooth operations.
• Monitor system performance and troubleshoot issues proactively to minimize downtime.
• Support WWF Uganda to procure a server and develop an Active Directory of Users and Computer domain services.
• Assess hardware and software infrastructure needs at user and organisational level to ensure deployment of appropriate technology platforms.
• Define the gaps in hardware and software infrastructure and propose appropriate technology installations and upgrades.
• Configure and install new/replacement PC, server, and peripheral hardware, including printers, whiteboards, projectors, scanners etc.
• Proactively check and maintain IT facilities and software within IT suites and vigilantly spot IT equipment that has been damaged or misused.
• Verify hardware and software technology supplies and services to assure quality and value for money.
• Conduct routine audits of hardware and software technology functionality and ensure timely response to functionality challenges in order to minimise hardware and software malfunctions.
• In consultation with the WWF-International IT specialists, define technology specifications to inform procurement of appropriate hardware/software technology.
• Enforce standard operating procedures, policies and performance standards to ensure implementation of quality technology and communication infrastructure.
• Train other staff in the appropriate use of IT facilities and equipment within the organization, such as overhead projectors and computers.
• Provide basic support on staff’s own ICT equipment purchased e.g. Laptops, memory sticks.
• Develop and implement data management procedures to ensure the integrity, security and confidentiality of organizational data.
• Regularly back up data and establish recovery protocols to safeguard against data loss or corruption.
• Implement security measures to protect WWF-Uganda’s network against unauthorized access, viruses, and other cyber threats.
• Provide technical support to the UCO staff on IT-related issues, including software usage, troubleshooting, and best practices.
• Support the Communications Officer in handling all UCO Social media platforms.
• Conduct orientation and reorientation, training to all staff to enhance their IT skills to understand the IT systems, policies and procedures of the organization, and promote efficient use of technology resources.
• Carry out any IT support to all field offices when required.
• Assist in the development and implementation of IT policies, procedures, and guidelines to ensure compliance with relevant regulations and standards.
• Monitor compliance with ICT policies and recommend improvements or updates as needed to enhance efficiency and security.
• Creating user and email accounts for new staff and removing access to user and email accounts for staff that leave the organisation.
• Changing staff network passwords as per relevant policy or upon request.
• Support the organisation to implement a Wifi Protection Access and authentication framework for wireless network access control.
• Identify active and backup systems bottlenecks, troubleshoot and support timely first line level troubleshooting to ensure effective operations.
• Participate in the design, implementation and maintenance of a disaster recovery plan for WWF Uganda hardware and software infrastructure.
• Collaborate with other departments to identify IT needs and propose solutions to support organizational objectives.
• Manage ICT projects from conception to implementation, ensuring timely delivery within budgetary constraints.
• Coordinate with external vendors or consultants as necessary to produce ICT equipment and services.
• Stay abreast of emerging technologies and trends in the IT field and assess their potential relevance to WWF’s operations.
• Identify training and development opportunities for staff to enhance their IT skills and knowledge.
• Perform any other duties as may be assigned by the supervisor from time to time.

Qualifications, Skills and Experience

• Bachelor’s degree in computer science, Information Systems, or other related field or equivalent qualification background
• At least 5 years of relevant technical and business work experience.
• CCNA and Microsoft Certificate is an advantage.
• In-depth experience in Windows; Cloud-computing, Internet and Administering multi- serve multi-protocol (TCP/ IP & IPX); Windows NT local area network.
• Experience with any of the following: Microsoft SharePoint, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Lync Server, Active Directory, Group Policy, VMWare vSphere
• Good interpersonal and communication skills.
• Work experience in a big international development organization is an advantage.
• Excellent communication skills both in spoken and written English.
• Demonstrated knowledge of complex hardware and software products and problem-solving / diagnostic skills.
• Ability to write up policies and guidelines
• Good planning, organization, time management, facilitation, and coordination skills
• Ability to work under pressure, towards tight deadline, and overtime if required.
• Working on own initiative with minimum supervision and staying on task
• Adheres to WWF’s core values: Courage, Integrity, Respect and Collaboration.
• Demonstrates WWF behaviors “strive for impact, listen deeply, collaborate openly and innovate fearlessly” in ways of working.
• Adherence to WWF’s values, which are: Courage, Integrity, Respect and Collaboration.

How to Apply

Email an application cover letter, Curriculum Vitae and contact details of three (3) referees plus copies of academic qualifications (sent as one PDF document) clearly indicating “the job title” in the subject line to: recruitment@wwfuganda.org

Deadline: 20th October 2025

Brown Alex Friday, 3 October 2025 ICT Jobs