Customer Service Officer (CSO) – Logistics Operations Implant (Fresher Diploma Jobs)
Organization: Africa Global Logistics (AGL)
Location: Kampala, Uganda
Role: Coordinate logistics operations, client communication, and ensure efficiency in air/sea freight, customs clearance, and transport.
Qualification: Diploma/Degree in Logistics, Supply Chain, or related field (2–3 years experience preferred).
About the Organization
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent.
Job Summary
Be the bridge between AGL and our clients! As a CSO- Logistics Operations Implant, you will be embedded at the client’s premises, coordinating day-to-day logistics operations and ensuring seamless communication, operational efficiency, and customer satisfaction across air, sea, customs clearance, and import/export transport activities.
Key Duties and Responsibilities
- Coordinate daily logistics operations: truck dispatch, shipment tracking, offloading, delivery note follow-ups, and documentation handling.
- Act as the main point of contact for logistics communication between AGL and the client.
- Monitor shipment locations and delivery timelines.
- Ensure timely and accurate processing of import/export documentation and customs clearance.
- Identify and implement operational efficiencies across AGL and client logistics processes.
- Analyze logistics data and generate performance reports using Power BI and Excel.
- Support volume growth through proactive customer service and operational excellence.
- Follow up on purchase orders, invoices, and collections.
- Escalate issues promptly and follow through to resolution.
- Maintain high standards of service delivery and customer satisfaction.
- Coordinate with internal AGL teams (transport, warehousing, finance, air freight, export, imports, declarations).
Qualifications, Skills and Experience
- Diploma or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
- 2–3 years of experience in logistics operations or customer service within freight forwarding or supply chain.
- Strong understanding of air, sea, and transit transport logistics, including customs clearance.
Preferred Skills
- Proficiency in SPOT (TMS), Excel, Power BI, and Microsoft Office.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Ability to work independently and manage multiple tasks under pressure.
- Customer-centric mindset with focus on continuous improvement.
- Strong management skills.
Key Performance Indicators (KPIs)
- Customer satisfaction scores
- Volume growth and retention
- Timeliness and quality of communication
- Operational efficiency improvements
- Accuracy and completeness of documentation
How to Apply
All candidates should apply online at the link below:
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