Credit Officer (100 Jobs) at SimplePay Capital

Organization: SimplePay Capital

Location: Rest of Uganda, Uganda

Key Qualification: Bachelor’s degree in business, finance, or related field

Application Deadline: Not specified

How to Apply: Email CV to hr.ug@simplepay.capital

About SimplePay Capital

SimplePay Capital is a financial services company in Kenya and Uganda that provides microfinance, asset finance, and logbook loans to small businesses and individuals, with a focus on financial inclusion in rural areas. The company also runs a foundation that supports health education and provides sanitary supplies to girls in underserved communities.

Job Summary

SimplePay Capital is looking for motivated and goal-oriented individuals to join our team as Credit Officers to work as a loans officer or collections officer. In these roles, you will play an integral part in managing and expanding the loan portfolio, providing excellent customer service, and ensuring customer retention in line with company standards.

Key Duties and Responsibilities

Loan Collections & Recovery

• Track loan repayment schedules to ensure payments are made on time and in full.
• Proactively contact clients regarding upcoming or missed payments and negotiate repayment plans to avoid defaults.
• Maintain positive relationships with clients during the collections process, ensuring resolutions are amicable and non-intrusive.
• Manage the recovery of overdue loans, identify accounts at risk of default, and take appropriate actions to mitigate financial loss.
• Maintain accurate records of collection efforts, including calls made, payment plans, and successful recoveries, and provide regular progress reports to management.
• Identify potential fraud risks or suspicious loan applications that may affect repayment of loan management.
• Assist with other tasks related to loan collections, risk management, and customer service as required by management.

Loan Processing & Customer Relations

• Attract new customers and cultivate strong relationships with existing clients to meet acquisition and retention targets.
• Review, assess, and process loan applications to ensure all documentation is provided and meets company standards.
• Disburse loans and monitor their progress, ensuring compliance with company policies. Maintain accurate records of all loan transactions.
• Provide clear, thorough information about loan options, repayment schedules, and terms to ensure customers fully understand their obligations.
• Conduct comprehensive Know-Your-Customer (KYC) checks to verify loan eligibility and ensure compliance with company guidelines and regulatory requirements and ensure clients undergoing collections are thoroughly vetted and their information is up-to-date.
• Develop and maintain strong client relationships, ensuring a high level of satisfaction throughout the loan process.
• Accurately document customer interactions, loan applications, and approvals, and generate regular operational reports.
• Ensure timely and accurate disbursement of loans, keeping clients informed about the status of their applications and loan accounts.
• Perform other tasks as assigned by management related to loan issuance, monitoring, and customer care.

Qualifications, Skills and Experience

• A Bachelor’s degree or relevant certification in business, finance, or a related field.
• Strong computer literacy and fluency in English (both written and verbal).
• Flexibility to relocate as required.
• Strong attention to detail and a target-driven approach.
• Self-motivated, proactive, and able to work effectively both independently and in a team environment.

How to Apply

Send your updated CV via Email to:

Email: hr.ug@simplepay.capital

Brown Alex Tuesday, 19 May 2026 Finance Jobs