Internal Debt Collector at SimplePay Capital (100 Jobs)
Location: Multiple branches across Uganda
Organization: SimplePay Capital
Role: Engage clients, negotiate repayments, and ensure financial recovery.
Qualifications: Strong communication, resilience, and 1+ year experience preferred.
Perks: Competitive salary, bonuses, training, and growth opportunities.
About SimplePay Capital
SimplePay Capital is a financial services company in Kenya and Uganda that provides microfinance, asset finance, and logbook loans to small businesses and individuals, with a focus on financial inclusion in rural areas. The company also runs a foundation that supports health education and provides sanitary supplies to girls in underserved communities.
Job Summary
As an Internal Debt Collector, you’ll safeguard the company’s assets by engaging clients with overdue accounts, negotiating structured repayment plans, and ensuring timely recoveries. Your efforts will directly support financial health across our branches in Uganda.
Key Responsibilities
- Proactively engage clients via calls, SMS, digital platforms, and field visits to recover overdue payments
- Negotiate flexible repayment plans in line with company policies and financial regulations
- Maintain meticulous records of all client interactions, agreements, and follow-ups
- Collaborate with Branch Managers, Legal, and Operations teams to escalate high-risk accounts
- Deliver daily, weekly, and monthly recovery reports highlighting performance and unresolved cases
- Uphold the highest ethical standards, ensuring compliance with data-protection laws
Qualifications & Skills
- Strong communicator with persuasive and empathetic negotiation skills
- Resilient and tactful, able to remain composed during challenging discussions
- Target-driven, able to meet deadlines and excel under pressure
- Tech-savvy, proficient with Excel, CRM systems, and mobile communication tools
- Ethical and disciplined, with unwavering integrity
Preferred Qualifications
- Minimum 1 year of experience in debt collection, loan recovery, microfinance, or field sales
- Diploma or degree in Business, Finance, or a related field is advantageous
- Knowledge of local languages is a plus for regional assignments
Why Join SimplePay?
- Competitive salary with performance-based bonuses
- Transport and field allowances for seamless mobility
- On-the-job training and mentorship in advanced recovery strategies
- Clear internal growth pathways for high performers
- An impactful role in promoting financial responsibility
How to Apply
Send your updated CV via Email to: hr.ug@simplepay.capital
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