Customer Service Associate – 4 No Experience Positions
Organization: Gadget Craze
Location: Kampala, Uganda
Deadline: 20th September 2025
Key Requirement: Bachelor’s Degree + strong English communication skills
About Gadget Craze
Gadget Craze was founded to bridge this gap, offering a stress-free e-commerce experience accessible across the country. Our platform brings together top brands and trusted suppliers, ensuring customers receive only authentic, high-performance products. With a user-friendly website, secure payment options, and fast, reliable delivery, we’ve made online shopping for electronics easier and more accessible than ever.
Job Summary
As part of our growing team, you will play a key role in delivering smooth, professional and responsive support to our clients. We are building a customer experience that matches the quality of the products we sell — one that is efficient, reliable and easy to love.
This role is ideal for someone who is proactive, digitally fluent and confident communicating in a fast paced environment. If you are solution focused and take pride in helping people, you will feel right at home here.
Key Duties and Responsibilities
- Handle customer inquiries with clarity, professionalism and speed
- Share accurate information to support customer purchase decisions
- Assist clients in understanding product features and service options
- Record customer feedback and maintain communication logs
- Coordinate with internal teams to ensure a smooth customer experience
Qualifications, Skills and Experience
- Bachelor’s Degree from a recognized institution
- Excellent spoken and written English
- Good computer literacy and fast typing skills
- Attention to detail and accuracy
- Professional, calm and customer-first mindset
Nice to Have
- Background in customer service or digital retail
- Interest in consumer electronics and tech
- Ability to communicate in more than one language
- Quick leaner with strong adaptability
How to Apply
All candidates should send their updated CVs via Email to:
Email: hello@gadgetcraze.ug
Deadline: 20th September 2025
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